When can I expect my items? For the most part, orders will be processed within 48 hours and you can expect your order to ship within 2-5 business days though I will make every attempt to ship out sooner. The only exception is the canvas art and statuary lines which take approx. 4 weeks as these are made to order. Though on occasion, the canvas art is in stock for immediate delivery. For framed prints, add an additional week. Monogrammed linens take approx. 1 week to ten days. For any other item not readily available, you will receive a prompt email with information and be given the opportunity to cancel, accept a comparable item or wait on the order.
Do I ship internationally? Yes I do. I have shipped all around the globe. Bear in mind international shipping is expensive, particularly for the heavy items. Contact me for a rate along with a list of the items you are interested in.
Do I discount? Absolutely! I discount a minimum of 25% off retail and in some cases up to 40%, depending on the line. You can be sure that you will find my items to be more competitively priced than your local retailer.
How did I find these items? I have carefully sourced my selections as if I am buying for my own home, and in some cases I was buying for my own home. I say nothing is there that I wouldn't put in my own home. Quality is of the utmost importance while making sure they also offer good value and I have also found things that I realized were not readily available in the marketplace. I hope you agree!
What is the return policy? Your satisfaction is my goal, pure and simple. I want you to not only like what you get, but to love it.Therefore I stand behind everything I sell however I do require that in the event you want to return or exchange any item, that you do so within a 7 day period. It must be in new, unused condition. Shipping charges are the responsibility of the customer and you must email me prior to shipping an item back. THE EXCEPTIONS ARE PLANTERS AND STATUARY AND ANY SERVING PIECES (THEY ARE MADE TO ORDER SO ARE FINAL SALES) Please make a note that as of 7/15, all lighting return are subject to a 20% restocking fee, so please be sure to consult with me first if you are unsure about what size you need.
PLEASE NOTE ANY AND ALL RETURNS MUST BE ACCOMPANIED BY AN RA (RETURN AUTHORIZATION) NUMBER OTHERWISE THEY WILL NOT BE PROCESSED. YOU MUST EMAIL ME FIRST AND ALL RETURNS MUST BE DONE WITHIN 7 DAYS, NO EXCEPTIONS.
Shipping/Tax Policy? All orders are shipped from NY. Orders shipped within the state of NY will be charged sales tax. Orders shipped out of state will not be charged sales tax.
How do I find out pricing for custom topiaries and how long does it take to get them? Since this is a custom item, these can be made to pretty much any specification. Prices will depend on materials used, container and size. Once an order is finalized and placed, the turnaround time is 10-14 days for you to receive your custom piece.
What are limited editions and one of a kind pieces? Items that I only have a few pieces of, or unique pieces that I have found in my travels that I cannot get more of but loved and decided to add to my store.
Can I make suggestions or see if you can get certain products? Absolutely! I am counting on you to see what the marketplace needs more of. Feel free to email me anytime with requests, suggestions or ideas. I am totally open to hearing what you have to say and welcome your feedback!
Do I ship internationally? Yes I do. I have shipped all around the globe. Bear in mind international shipping is expensive, particularly for the heavy items. Contact me for a rate along with a list of the items you are interested in.
Do I discount? Absolutely! I discount a minimum of 25% off retail and in some cases up to 40%, depending on the line. You can be sure that you will find my items to be more competitively priced than your local retailer.
How did I find these items? I have carefully sourced my selections as if I am buying for my own home, and in some cases I was buying for my own home. I say nothing is there that I wouldn't put in my own home. Quality is of the utmost importance while making sure they also offer good value and I have also found things that I realized were not readily available in the marketplace. I hope you agree!
What is the return policy? Your satisfaction is my goal, pure and simple. I want you to not only like what you get, but to love it.Therefore I stand behind everything I sell however I do require that in the event you want to return or exchange any item, that you do so within a 7 day period. It must be in new, unused condition. Shipping charges are the responsibility of the customer and you must email me prior to shipping an item back. THE EXCEPTIONS ARE PLANTERS AND STATUARY AND ANY SERVING PIECES (THEY ARE MADE TO ORDER SO ARE FINAL SALES) Please make a note that as of 7/15, all lighting return are subject to a 20% restocking fee, so please be sure to consult with me first if you are unsure about what size you need.
PLEASE NOTE ANY AND ALL RETURNS MUST BE ACCOMPANIED BY AN RA (RETURN AUTHORIZATION) NUMBER OTHERWISE THEY WILL NOT BE PROCESSED. YOU MUST EMAIL ME FIRST AND ALL RETURNS MUST BE DONE WITHIN 7 DAYS, NO EXCEPTIONS.
Shipping/Tax Policy? All orders are shipped from NY. Orders shipped within the state of NY will be charged sales tax. Orders shipped out of state will not be charged sales tax.
How do I find out pricing for custom topiaries and how long does it take to get them? Since this is a custom item, these can be made to pretty much any specification. Prices will depend on materials used, container and size. Once an order is finalized and placed, the turnaround time is 10-14 days for you to receive your custom piece.
What are limited editions and one of a kind pieces? Items that I only have a few pieces of, or unique pieces that I have found in my travels that I cannot get more of but loved and decided to add to my store.
Can I make suggestions or see if you can get certain products? Absolutely! I am counting on you to see what the marketplace needs more of. Feel free to email me anytime with requests, suggestions or ideas. I am totally open to hearing what you have to say and welcome your feedback!
